Jim Hiers

FLMI, ALHC, HIA, ACS
Assistant Vice President, Group and Credit Marketing
Munich Re
770.350.3234

Jim began his career at Munich Re in 1981, and currently serves in a new business development and account management role in the Group and Credit division. Jim is the current president of the Credit Insurers Association (CIA), and past president of the Southern Claims Association. He also serves on the Board of Directors for the Consumer Credit Industry Association (CCIA), and is a former six-year board member of the Group Underwriters Association of America (GUAA), and former Editor of GUAA’s Risk Review industry newsletter. Jim earned his B.A. from Mercer University with a double major in English and History.

Jamilyn Burkhardt

Senior Contracts Administrator
American National Insurance Company
800-899-6502, Ext. 2414

Senior Contracts Administrator, joined American National in August 2011. Along with the Contracts Team, she is responsible for preparing and maintaining contracts, amendments, and addenda for multiple contract types and lines of business, preparing proposals, assisting with both agent and account on-boarding, and terminating accounts as needed. She works directly with CID’s field force on their individual accounts. She currently sits on the Board of Directors of the Credit Insurers Association as the Treasurer and has a Bachelor of Arts from University of Houston Clear Lake.

Kandi Snipes

Claim Manager
Central States Health & Life Company of Omaha
800.826.6587, Ext 6622

Kandi began her career in the insurance industry in 1992 with Mutual of Omaha in the Claims Department. She was with Mutual of Omaha for 15 years in the Group Insurance Division before leaving to be a Payor Account Manager for HDM Corp, which was a third party administrator for Med Supp claims. Kandi was hired at Central States Health & Life Company of Omaha in January 2009, as the Claim Supervisor, and in December 2013, she was promoted to Claim Manager. Kandi attended Nebraska College of Business for Business Administration (Sales & Marketing). She is currently serving on the Board of Directors of the Credit Insurers Association as the Secretary.

Stephanie Neal

Director of Member Services, Treasurer
Consumer Credit Industry Association
404.307.1321

Stephanie Neal serves as the Director of Member of Services, and Treasurer for the Consumer Credit Industry Association (CCIA). Stephanie is the primary interface for CCIA members, organizing and maintaining membership directories and committee rosters, as well as maintaining the CCIA websites and accepting and tracking membership dues. As Treasurer, Stephanie’s responsibilities include the creation, as well as continuous management of the operational budget. She also serves as the CCIA Meeting Planner for the three Board and Committee Meetings and the Annual Meeting.

Prior to joining CCIA, Stephanie worked in Munich Re’s Group and Credit Division. Originally from Canada, Stephanie came to the United States through a position with Canada Life. She has over 15 years of experience in the insurance industry.

Trish Boudreaux

MSSM, FLMI, ACS, PCS, AIRC, AIAA, AFIP, CPIW, DAE
Vice President, Marketing Support
American National Insurance Company (ANICO)
800.899.6502, ext. 7452

Marketing Support, joined American National in April 2002. Trish oversees the underwriting, licensing, regulatory compliance, state filings, customer service, insurance services, and contracting operations of the Credit Insurance Division. She has been in the insurance industry since 1979, and her experience spans many areas of life and credit insurance company operations. She is an active member of the Consumer Credit Industry Association (CCIA) and serves on both the Credit Insurance and Debt Protection Committees. In addition to CCIA, she currently sits on the Board of Directors of the Credit Insurers Association. Trish graduated from Belhaven University in Jackson, Mississippi, with a Bachelor of Business Administration and from the University of Mississippi with a Master’s Degree in Systems Management.

Rich Trace

Director - Credit Insurance
CUNA Mutual Group
608.665.6618

Rich is currently Director – Product Management responsible for the leadership of the Credit Insurance product line. In this role he is tasked with strategy development and execution of initiatives to deliver strong annual financial performance. Rich joined CUNA Mutual in 2007 as a product manager in the Payment Protection Product area. He has more than 20 years of experience in product management, product development, market development and strategic planning. Rich came to CUNA Mutual from TDS Telecom, where he was responsible for consumer product development. Rich graduated from the University of Wisconsin with Bachelor’s degree in Marketing and Human Resources. In addition, he holds an MBA in Finance from Edgewood College.

Mandy Goracke

Mandy serves as the financial lead for First National Life Insurance Company. She oversees all accounting functions and financial preparations. As the company’s manager, she also supervises all aspects of the company’s operations.
Prior to First National Life Insurance Company, Mandy began her career in the insurance industry as an advisor with Bankers Life and Casualty in Lakewood, Colorado. She moved to Lincoln in February 2013 to begin her career with First National Life Insurance Company. Mandy earned her B.S. from University of Phoenix in Business/Finance.

Connie Catterall

Connie began her Insurance career in 1987 as a Health Claim Analyst with Aetna Life and Casualty Company, Peoria, IL. She joined Pekin Life Insurance Company, Pekin, IL in 1997, as a Credit Life and Disability Underwriter. Her current position is Operations Manager, Financial Products Department. She is responsible for the day to day, internal office, operations including Certificate and Premium processing, Billing & Claims.

Anthony Cox

P&C Claims Manager, CNLFC
Securian Casualty Company
800.477.4511

Anthony began his career at OneAmerica (formerly American United Life Insurance Company) in 1994 as a Group Underwriter in Indianapolis, IN. He worked as a Group Underwriter for over 10 years prior to moving to Securian in 2006 to help open the Property & Casualty claims operation in Macon, GA. Currently, Anthony is the Property & Casualty Claims Manager for Securian Casualty overseeing the claims process for multiple products, including Credit Property, Blanket VSI, GAP, CPI, Involuntary Unemployment, etc. Anthony has served on the CIA Executive Board since 2010 and was the President of the Board for 2 years (2012-2014). Anthony earned his B.S. from Purdue University in Management/Finance.

Rick Keyser

ComplianceLicensing Manager
865.970.2800

Rick began his insurance career at Georgia Life in 1989, and later worked for the Georgia Life and Health Insurance Guaranty Association. Currently Rick has been at Mountain Life for 17 years and is responsible for Compliance, Licensing and Annual and Quarterly Regulatory filings. Rick also has a strong background in computers and accounting and has utilized those skills since 1989. Rick earned his BA at Mercer University with a major in Political Science and a minor in Criminal Justice.